Benefits of ISO 9000 and other management systems

 

Customer/Marketing Benefits

• Greater focus on customer requirements and customer service

• Conveys commitment to quality and partnering

• Promotional credibility to an international standard

• Provides access to markets and bids

• Employees become more responsive to customer needs and requirements

Internal Benefits

•  Continuous Improvement Cycle of a management system results in savings:

  • $117,000 in annual savings on average (range: $25,000 - $500,000)

  • plus $77,000 in additional on-time savings in first year 

  • (survey based on average North American registered company)

• Guarantees that new and existing products and services satisfy customers

• Facilitates business and quality planning

• Provides a universal approach to quality and business

• Assists in establishing operational baselines and enterprise alignment

• Operationalizes and procedralizes quality

• Encourages self-assessment and maintains internal consistency

• Controls process and systems and establishes operational controls

• Makes internal operations more efficient and effective

• Corporate walls come down; people communicate better

• Ensures product development and design changes are controlled

• Reduced customer quality audits reduce your business disruptions

• Creates awareness of the need for training and encourages operational problem solving

• Provides insights on organizational interrelationships, encourages internal focus, facilitates internal operational control, and assists employees in understanding and improving operations

 Customer-Supplier Partnering Benefits

• Forms the basis for a common language of quality

• Ensures a minimum level of quality

• Facilitates development of seamless operations

• Reduces supplier base and assists in selecting suppliers

• Facilitates just-in-time delivery

• Assists in monitoring suppliers

 

Internal Benefits
Improves	Reduces
Management efficiency	Duplicate effort
Planning	Re-work
Problem-solving	Waste
Supplier control	Costs
Communications	Staff turnover
Ability to change
Discipline
Staff morale
Employee training

 

External Benefits
Improves	Reduces
Product and service quality	Complaints
Customer satisfaction	Warranty claims
Repeat sales
Company image
Marketability